Frequently Asked Questions
Everything you need to know about your sweet experience at CANDY HOUSE, Inc.
How long will it take for my order to arrive?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
Do you offer international shipping?
Currently, we only ship within the United States and Canada. We are working on expanding our delivery options to more countries in the near future.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns on candy. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a replacement or refund.
How do you prevent candy from melting during summer shipping?
During warmer months, we use insulated packaging and cold packs for heat-sensitive items. We also recommend choosing expedited shipping to ensure your treats arrive in perfect condition.
Are there options for customers with specific dietary needs?
Yes! We offer a dedicated selection of sugar-free, gluten-free, and vegan candies. Please use the filters on our collection pages to find products that meet your dietary requirements.
Can I track my package after it has been shipped?
Absolutely. Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to monitor your delivery progress.